Warranty

The specific warranty covering your electric bicycle is governed by the law of country in which it was purchased, and applies only to bicycles purchased from Authorized Thankbuy.com Retailers or directly from Thankbuy.com.After reviewing our warranty policy, if you believe you have a warranty claim,pls contact: support@thankbuy.com

Thankbuy.com Limited Warranty and Policy on REPLACEMENT PROCEDURES & RESPONSIBILITIES

1. 30-Days Money Back: For 30 days after the date of purchase, return your Undamaged / Unused Thankbuy.com product and receive a refund. The time of the refund, for example: when the returned bike arrives at our warehouse, we accept it and process the refund within 3 days.
2. Frame Metal and other accessories warranty for 3 years, batteries, motors and other accessories warranty for 1 year.

Target Audience of the Extended Warranty

The warranty is registered automatically when the initial purchaser places their order in the online shop. Therefore, the warranty is ONLY under the INITIAL PURCHASER and the 1-year warranty begins when the initial owner has received the product.

What if my bike was stolen?

Unfortunately, we are sorry that the stolen bike is not covered by the warranty. We recommend investing in a quality lock to protect your bike when you're not riding.

Thankbuy.com Bikes 1-3 Years Warranty

All electric bikes sold on thankbuy.com are covered by our manufacturer's 1-3 years all-inclusive warranty against all manufacturing defects to the original owner. (All free parts are not covered under warranty).

The 1-3 years warranty period will start from the time the original owner receives the bike.
Caution :
Frames, metals etc, accessories can be warranted for 3 years.
Motor, battery and other accessories can be warranted for 1 year.

Replacement Procedure:

Thankbuy.com will replace all components that are deemed to be defective or damaged (including damage incurred during shipment) without user error.

1: Claims

All claims to this warranty must be made through Thankbuy.com. and submitted to support@thankbuy.com. Proof of purchase and photos or videos of the damaged product are required with any warranty request. Before making a warranty claim, we suggest that you contact us at support@thankbuy.com as there may be a simple fix for your problem. Valid warranty claims will be processed through Thankbuy.com within 1 year of initial purchase.

Thankbuy.com will not replace any part without first seeing photos or video of the damaged product. Customer needs to provide us with evidence by email.

2: Shipping Damage Claims

In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact support@thankbuy.com and provide us with photo or video proof. After receiving the claim email, we will reply and give a solution in 3 days.

All free accessories will not participate in the replacement or compensation if they cause scratches during transportation.

NOTICE: We don't accept Shipping Damage Claims more than 7 days when receiving products.

Frame

Thankbuy.com ebike frames are covered by a replacement warranty for 3 year.

This warranty includes a replacement frame only. Labor charges to changeover parts to replacement frame are not included. Changeover labor must be performed by an authorized Thankbuy.com

Thankbuy.com reserves the right to use scratch and dent stock when replacing a frame under this warranty. Frame styles and/or colors not in stock may be replaced with a compatible style and/or color at the discretion of Thankbuy.com

Frame issues that are excluded from this warranty include but are not limited to:
Corrosion
Paint fade, scratches, impact marks
Impact damage
Non reversible modification (drilling/welding)
Chain guard mount to the frame if applicable

Batteries

Thankbuy.com batteries are covered by a 1 year prorated warranty.

During 1 year of service – A defective battery will be repaired or replaced at no cost to the customer. The warranty period for a repaired or replaced battery remains unchanged based on original purchase date.
After the first 1 year of service – A prorated credit, based on months of service, will be applied toward the purchase of a new battery. Batteries purchased at pro-rated cost will have a new 1 year warranty based on the pro-rated purchase date.

No cash reimbursement will be made.

Batteries can be assessed and found defective only by directly by Thankbuy.com.

This Limited Warranty does not cover:

1. Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress;
2. Scratches, dents and cosmetic damage, unless caused by Thankbuy.com;
3. Product that has the serial number or the bar code removed, defaced, damaged, altered or made illegible;
4. Ordinary wear and tear;
5. Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by Thankbuy.com with the Products;
6. Defects or damage caused by assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual;
7. Defects or damage resulting from external causes such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse or improper use of any electrical source;
8.1 In addition, with respect to the Battery, this Limited Warranty does not cover defects or damage;
8.2 Caused by charging by a battery charger not intended or appropriate for use with the Battery or the improper use of a battery charger;
8.3 Where any of the seals on the Battery are broken or show evidence of tampering;
8.4 Where the Battery has been used in equipment other than the Bike for which it is specified;
8.5 The corresponding issues on battery and e-bike will not be covered by the warranty after using a battery that is not specific to your e-bike model. We do not recommend you to use other brands of batteries on your e-bike, although the output voltage of the other's battery may also be 48V, the battery protection system may not be the same, there may be incompatible situations leading to damage to our motors and dispalys.

Parts & Components

Original Thankbuy.com parts & components are covered by 3 years limited warranty.(When all the spare parts for warranty are sent to the customer, the customer needs to bear the freight.)
This Limited Warranty does not cover:

1.Ordinary wear and tear not the result of defects in workmanship or materials. Wear and tear can be assessed by Thankbuy.com. Parts not typically covered include but are not limited to:

1.1 Brake Pads
1.2 Rotors
1.3 Spokes
1.4 Tires/Tubes
1.5 Chains
1.6 Chain Rings
1.7 Cassettes
1.8 Crankset
1.9 Parts compromised due to corrosion due to the elements (moisture, heat, etc).
1.10 Damage or deterioration of the surface finish, appearance, or aesthetics of the product.
1.11 Frame, forks, handlebar, seat post, saddle, brakes, lights, crankset, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors, and hardware.

2. Labor charges for part replacement or changeover.
3. Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress.
4. Scratches, dents and cosmetic damage not caused by Thankbuy.com.
5. Product that has the serial number or the bar code removed, defaced, damaged, altered or made illegible.
6. Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by Thankbuy.com.
7. Defects or damage caused by improper assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual.
8. Defects or damage resulting from external causes, such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse or improper use of any electrical source.

How to make a warranty claim？

If you believe your electric bicycle has a warranty issue, please contact our customer support team for instructions on how to proceed, We will respond to you within 24 hours.
Email: support@thankbuy.com