The Delivery time may be longer than normal due to the COVID-19 pandemic across the globe. We will adopt the suitable logistics methods to ensure a timely delivery.
For any questions, please contact our customer service via email firstname.lastname@example.org.
Normally the order will be processed within 3 business days. Shipping time will be 10 to 15 business days.
Local delivery times in different countries will vary depending on the service level of your local carrier. Please allow additional time for delivery.
- We offer Free Standard Shipping on orders over $39 USD.
- The shipping fee will be US$6.00 on orders under $39 USD.
Customs duty policy: Buyers are responsible for the charges of customs duties.(The amount of customs duties depends on the Fee Standards of different countries and regions.)
List of Shipping Countries/Regions
Shipping is available to the following countries/regions.
United States, Canada, Mexico
Germany, Italy, France, United Kingdom, Netherlands, Portugal, Spain, Ireland, Austria, Poland, Switzerland, Denmark, Norway, Sweden, Turkey
Singapore, Japan, South Korea
Australia, New Zealand
How can I track my order?
We'll send you a shipping confirmation email when your order is ready to fulfill. If you do not see the email, please check your spam folder. This email contains your package tracking number and the parcel carrier handling your shipment. You'll be able to track your package by clicking on the button in that email. You can also check the status of your order anytime:
- Sign into our site
- Go to the Account Details section
- Go to Order History, then Order Details.
Should you have any additional questions about your order please email us at email@example.com.
Or click here to track your order.
The tracking info says "scheduled pending", what does this mean?
Scheduled Pending delivery could simply imply that your package is at the station and is awaiting its turn to get scanned into a vehicle and then dispatched. If it doesn’t show any movement for more than a few days, please call the carrier for the status of your shipment.
I made a mistake on the shipping information at checkout, how do I change that?
Whoops, it happens! We can definitely try our best to help you change the shipping information before the order is shipped out. If the order has been shipped, please contact the location you mistakenly put to see if they can forward the shipment to you. Please email us at firstname.lastname@example.org as soon as possible so we can help in a timely manner.
Can I ship to a P.O. Box or an APO/FPO address?
Yes. Please enter either an APO or FPO in the "City" field. All APO/ FPO orders will be shipped at our Value Shipping speed. Unfortunately, we can't offer Expedited Shipping to APO/FPO addresses. Please note that delivery dates for APO/FPO and P.O. Boxes are not guaranteed.